Refund Policy

Last updated: October 13, 2026

Storage Rent

All rent payments are non-refundable once the rental period has begun. If you vacate early, you remain responsible for the full rental period as stated in your rental agreement (typically through the end of the paid month). We do not prorate or refund unused days or partial months.

Reservation / Administrative Fees

Any reservation fee or administrative fee paid online is non-refundable once the reservation is confirmed, unless we are unable to provide the reserved unit and cannot offer a comparable alternative.

Security Deposit

Security deposits (if collected) are refundable after you move out, provided the unit is left clean, empty, and undamaged, and all outstanding balances are paid. Refunds are issued to the original payment method within 30 days of final inspection, less any deductions for cleaning, damage, or unpaid charges.

Late Fees and Other Charges

Late fees, lockout fees, cleaning fees, and other charges outlined in your rental agreement are non-refundable.

Exceptions

Refunds may be issued at our sole discretion in cases of billing error on our part or if required by law. To request a review, contact us within 7 days of the charge.

How to Request a Refund Review

Call (304) 790-9309 or email keyserstorage@icloud.com with your name, unit number, and details of the charge. We will respond within 5–7 business days.

Contact

Keyser Storage

18 Orchard St

Keyser, WV 26726

(304) 790-9309

keyserstorage@icloud.com